Requirements

What you’ll be doing

• Book machinery in for repair, service and inspection and keep customers updated
• Allocate jobs to workshop engineers in line with priorities and deadlines
• Create, process and update job cards from opening through to invoicing
• Raise purchase orders and process supplier invoices where required
• Produce customer invoices and take payments accurately
• Maintain service records and departmental documentation to a high standard
• Support the service manager with administration, reporting and workshop planning
• Help deliver the reliable, effective service our customers expect

What you’ll bring

Essential

• Experience in administration, service advising or another customer-facing role
• Strong organisation and the ability to manage several priorities in a busy department
• Clear, confident communication with customers, colleagues and suppliers
• Excellent customer service skills, both face to face and over the phone
• Confident, up-to-date IT skills including email and Microsoft Office, with the initiative to work independently and as part of a team

Desirable

• Experience in an agricultural, construction, groundcare, automotive or similar service environment
• Familiarity with dealer management or workshop management systems
• An understanding of basic mechanical and service terminology

What you’ll get

Holiday: 30 days a year including bank holidays. Four are a paid Christmas and New Year shutdown, and the other 26 are yours to choose.

Pension: Salary sacrifice company pension scheme with Royal London, so your contributions cost you less in tax and National Insurance.

Long service: Tax-free awards at 5, 10, 15, 20, 30 and 40 years, plus an extra day’s holiday in your tenth and fifteenth years.

Through the year: A tax-free gift at Christmas and again at New Year, and a birthday gift every year once you have been with us two years.

Staff discount: Trade prices on parts, workwear and garden machinery, for you and your household.

Refer a friend: From £100 to over £500 depending on the role, paid once your referral has been with us three months.

Training: Manufacturer training on the brands you work with, and support towards relevant qualifications.

Why people stay

Our average length of service is more than ten years and two of our team members retired after spending more than sixty years each with the business. People come to Hamilton Ross Group and stay, which is why we put real money into training and promote from within wherever we can.

How to apply

Send us your CV using the Apply button below and we will come back to you – or email jobs@hamiltonrossgroup.co.uk

Hamilton Ross Group is an equal opportunities employer. We welcome applications from everyone suitably qualified for the role.