Requirements

The Role

Reporting to the Service Manager, you’ll play a key part in the day-to-day running of the service department and in helping to lead the team.

• Booking in customer machinery for repair and managing the job schedule
• Tasking workshop engineers daily, ensuring jobs are prioritised and progressed efficiently
• Processing job cards, parts orders, invoices and customer payments
• Handling customer enquiries by phone and in person, providing clear updates on repair timelines and costs
• Assisting with technical queries and basic diagnosis over the phone
• Working across multiple franchises and product lines within the department
• Upholding HRG’s strong reputation for reliable, honest and effective service in every customer interaction

What You’ll Bring

• Previous experience in a service advisor, service coordinator or similar role, ideally in agricultural, groundcare, construction or automotive machinery
• The ability to stay calm, organised and effective in a busy, multi-tasking environment
• Excellent communication skills: confident and professional with customers, engineers and colleagues at all levels
• Strong IT skills and a comfortable, practical approach to systems and admin
• A self-motivated, take-ownership attitude! You don’t wait to be told
• Technical knowledge of machinery would be a real advantage, though not essential

What You’ll Get

• Competitive salary, commensurate with experience
• 26 days annual leave plus 4 company shutdown days
• Company pension scheme
• A stable, permanent role within a well-respected family business trading for over 90 years

The backing of a Scotsman Insider 500 recognised company with the culture of a local, people-first employer.