Requirements

• Act as a first point of contact for service customers, both in person and over the phone.
• Book customers’ machinery in for repair, service and inspection.
• Allocate and task jobs to workshop engineers in line with priorities and deadlines.
• Create, process and update job cards from opening through to invoicing.
• Raise purchase orders and process supplier invoices where required.
• Produce and process customer invoices and handle payments accurately.
• Maintain service records and other departmental documentation to a high standard.
• Support the Service Manager with general administration and reporting.
• Help uphold and further the company’s strong reputation for reliable, honest and effective service.

About You

Essential:

• Experience in an administrative, service advisor or customer-facing role (ideally in a technical, automotive or machinery environment).
• Strong organisational skills with the ability to multi-task and work under pressure in a busy, multi-franchise department.
• Clear and confident communication skills, with the ability to deal professionally with customers, colleagues and suppliers at all levels.
• Excellent customer service skills, both face to face and over the phone.
• Strong and up to date IT skills, including confident use of email and Microsoft Office.
• Self-motivated, reliable and able to work on your own initiative as well as part of a team.

Desirable:

• Experience working in an agricultural, construction or groundcare machinery dealership, or similar service environment.
• Familiarity with dealer management or workshop management systems.
• An understanding of basic mechanical/service terminology (training can be provided).

What We Offer

• Competitive salary (commensurate with experience).
• 30 days’ holiday including public / bank holidays.
• Company pension.
• Employee discount.
• Referral programme.
• The chance to work within an established, trusted family business trading for over 90 years.
• Monday to Friday, full-time, in-person role.